CARE GUIDE
Our jewellery is crafted from 14k and 18k gold, diamonds, and precious stones. Designed for everyday wear, these guidelines will help ensure your pieces remain beautiful for years to come.
DAILY WEAR
To preserve the beauty of your jewellery:- Avoid exposure to chemicals, soap, fragrance, and cosmetics. Apply cosmetics and perfume first and ensure they are completely dry before putting on your jewellery.
- Avoid prolonged exposure to sunlight, as it can affect the colour of some stones.
- Remove your jewellery when performing manual tasks such as gardening or sports. These activities can scratch or damage your pieces, and even precious stones, including diamonds, can chip or break upon impact.
STORAGE
When not wearing your jewellery:- Store each piece individually, preferably in its original packaging.
- Ensure the pieces do not touch each other to avoid scratches.
CLEANING
Over time, your jewellery may collect dust and dirt:- Clean your pieces using lukewarm soapy water and a lint-free cloth or a soft brush.
- Avoid harsh chemicals and hard brushes as they may damage the metal and finish.
REPAIRS
We advice that you inspect your order upon receipt and contact us here immediately if the item is defective, damaged, or if you received the wrong item. This will allow us to resolve any issues promptly.
- Repairs are free for the first 6 months only in the case that an item is faulty.
- If damage is caused by mishandling the jewellery, then repairs are chargeable during the 6 month period after the purchase.
- Beyond 6 months, all repairs are chargeable, with quotes provided on a case-by-case basis.
- Regularly check your pieces and settings. If a stone is loose, please return the piece for adjustment. Note that we are not responsible for lost stones after the purchase of the item or stones that got broken due to mishandling the jewellery.
- We reserve the right to refuse repairs for items that have been altered by another jeweller.